FAQ

1. What is icelandunlimited.is?

icelandunlimited.is is the online booking site and trading name of Iceland Unlimited Holdings. Our registered head office is at Mánatun 5, 105 Reykjavík, Iceland. Iceland Unlimited is a locally operated travel agency specialising in incoming tourism. Our company is fully licensed by the Icelandic Tourist Board and we only employ fully licensed guides and tour operators for our tours.

2. Is icelandunlimited.is a secure site?

icelandunlimited.is provides all the security you need. All transactions on the site are secured by Rapid SSL 128 bit encryption and the site is hosted by Stefna, one of Iceland’s leading IT company. All the information we receive from you is regulated by our privacy policy and is not shared with anyone else.

3. Where is Iceland Unlimited situated?

Iceland Unlimited operates in Iceland and Greenland. The company has its headquarters in Borgartún 27 (3rd floor) in 105 Reykjavik.

4. Who operates the travel arrangements on this website?

Everything you see on this site; all the products and packages are created by us. Iceland Unlimited organises all the travel arrangements in close co-operation with the very best local providers who are valuable members of our team.

5. How do I pay for my bookings at icelandunlimited.is?

We accept all major credit cards. We also allow you to pay by electronic bank transfer.

6. When is my credit card charged when I book through icelandunlimited.is?

We will charge you a 20% deposit at the time of booking or soon there after. The balance will be charged approx. one month before your departure.

7. What if I need to cancel my tour?

We regret that we are unable to offer a full refund in the case of cancellation. The cancellation fee depends upon the length of notice and type of booking. Please refer to our Booking Information section “Cancellations”.

8. How far in advance should I book?

All travel arrangements should be booked at least 48 hours in advance. For holiday packages and custom-made tours, we strongly recommend you book with a few weeks/months notice. For larger groups we recommend you book with a few months’ notice.

9. How does the booking process work?

When you have submitted your booking and personal details through icelandunlimited.is a travel consultant will view the booking. They will crosscheck your booking and send you confirmation within 48 hours. Your credit card will be charged with a 20% deposit at that time. If our travel consultant is unable to obtain confirmation then an alternative will be offered. If you do not accept the alternative or Iceland Unlimited is not able to offer you an alternative, no charge will be made on your credit card. When your booking has been confirmed and your credit card has been charged, Iceland Unlimited will issue vouchers for your travel arrangements. Travel documents will not be delivered until full payment has been made. It’s optional whether we post your travel documents or arrange for you to pick them up on arrival to your holiday destination.

10. When do I receive the vouchers?

Most of our customers choose to have their travel documents handed to them on arrival. If you prefer to have them shipped to you then we aim to do it 48 hours after full payment has been made.

11. How do I contact Iceland Unlimited?

Iceland Unlimited aims to answer all e-mails within 24 hours.
You can also reach us by phone. Our main number is +354 415 0600

12. What are Iceland Unlimited’s opening hours?

Iceland Unlimited’s office is open from: 9 AM to 5 PM local time, Monday to Friday from 1 Sept to 30 April. During the summer Iceland Unlimited is open Monday to Friday from 9 AM to 5 PM, Saturdays from 9 AM to 5 PM and Sundays 9 AM to 2 PM. In case of emergencies our customers can call our emergency phone number +354 774 0070 during closing hours. In case of severe emergencies during your travel in Iceland, such as car accidents or similar the official Icelandic toll free emergency number is 112 (equal to 911 in the USA)