Frequently asked questions about traveling with Iceland Unlimited

Iceland uses Type F electrical outlets (European standard) with a standard voltage of 230V and frequency of 50Hz. Bring a plug adapter if your devices use a different plug type.

Absolutely. Iceland has some of the purest and cleanest drinking water in the world—straight from natural springs. No need to buy bottled water.

No. The Northern Lights (Aurora Borealis) are visible from late August to mid-April, primarily on clear, dark nights. They are most active in the winter months, away from city lights.

The official language is Icelandic, but English is widely spoken, especially in the tourism industry. Most locals are fluent and happy to assist visitors in English.

Yes, Iceland is one of the safest countries in the world with very low crime rates. However, nature can be unpredictable. Always follow weather alerts, road conditions, and safety advice when exploring outdoors.

The currency is the Icelandic króna (ISK). Credit and debit cards are widely accepted, even for small purchases. ATMs are easily accessible throughout the country.

Iceland is part of the Schengen Area. EU/EEA, US, UK, and Canadian citizens can enter without a visa for short stays (up to 90 days). Other nationalities should check with the Icelandic Directorate of Immigration or their local embassy.

The weather in Iceland can be unpredictable. Expect rapid changes, even within the same day. Summer temperatures: 10–15°C (50–59°F) Winter temperatures: -1 to 4°C (30–39°F) Always pack layers, waterproof clothing, and sturdy shoes, regardless of the season.

Iceland is a year-round destination, each season offering unique experiences. - Summer (June–August): Midnight sun, milder weather, and access to the highlands. - Winter (October–March): Best for viewing the Northern Lights and experiencing snowy landscapes. - Shoulder seasons (April–May and September): Fewer crowds and lower prices, with a good mix of daylight and activities.

Iceland Unlimited’s office is open from: 9 AM to 5 PM local time, Monday to Friday from 1 Sept to 30 April. During the summer Iceland Unlimited is open Monday to Friday from 9 AM to 5 PM, Saturdays from 9 AM to 5 PM and Sundays 9 AM to 2 PM. In case of emergencies our customers can call our emergency phone number +354 774 0070 during closing hours. In case of severe emergencies during your travel in Iceland, such as car accidents or similar the official Icelandic toll free emergency number is 112 (equal to 911 in the USA)

Iceland Unlimited aims to answer all e-mails within 24 hours. You can also reach us by phone. Our main number is +354 415 0600

Most of our customers choose to have their travel documents handed to them on arrival. If you prefer to have them shipped to you then we aim to do it 48 hours after full payment has been made.

When you have submitted your booking and personal details through icelandunlimited.is a travel consultant will view the booking. They will crosscheck your booking and send you confirmation within 48 hours. Your credit card will be charged with a 20% deposit at that time. If our travel consultant is unable to obtain confirmation then an alternative will be offered. If you do not accept the alternative or Iceland Unlimited is not able to offer you an alternative, no charge will be made on your credit card. When your booking has been confirmed and your credit card has been charged, Iceland Unlimited will issue vouchers for your travel arrangements. Travel documents will not be delivered until full payment has been made. It’s optional whether we post your travel documents or arrange for you to pick them up on arrival to your holiday destination.

All travel arrangements should be booked at least 48 hours in advance. For holiday packages and custom-made tours, we strongly recommend you book with a few weeks/months notice. For larger groups we recommend you book with a few months’ notice.

We will charge you a 20% deposit at the time of booking or soon there after. The balance will be charged approx. one month before your departure.

Everything you see on this site; all the products and packages are created by us. Iceland Unlimited organises all the travel arrangements in close co-operation with the very best local providers who are valuable members of our team.

- icelandunlimited.is provides all the security you need. All transactions on the site are powered by Flywire. Flywire undergoes an annual SOC II and PCI DSS review to help ensure that Flywire handles customer data securely and in compliance with all applicable laws, including, but not limited to, GDPR, PIPEDA, FERPA, GLBA and other data protection law so you can feel confident in the security of your transactions. - Site is developed and hosted in Webflow. Webflow is backed by enterprise-grade security, including SSO, advanced DDoS protection, a reliable hosting infrastructure, SOC 2 Type II compliance, and more. All the information we receive from you is regulated by our privacy policy and is not shared with anyone else.

IcelandUnlimited.is is the official booking platform and trading name of Iceland Unlimited Holdings. We are a fully licensed and locally operated travel agency based in Reykjavík, Iceland. Specializing in incoming tourism, we offer tailor-made travel services and guided tours throughout Iceland and Greenland. Our office is located at Suðurlandsbraut 34, 108 Reykjavík, and we proudly work only with certified guides and trusted local partners.

We accept all major credit cards. We also allow you to pay by electronic bank transfer.

We regret that we are unable to offer a full refund in the case of cancellation. The cancellation fee depends upon the length of notice and type of booking. Please refer to our Booking Information section “Cancellations.”

Iceland Unlimited operates in Iceland and Greenland. The company has its headquarters in Suðurlandsbraut 34, 108 Reykjavík

Yes. Visitors can drive in Iceland with a valid driver's license from their home country. If your license is not in Latin script, an international driving permit is recommended.